Location: 163D-1-20A, Gurney Paragon Mall, Persiaran Gurney, 10250 George Town, Pulau Pinang, Malaysia
Gurney Paragon Mall
Based on 596 Google reviews
Jan Janice
Sent my hair dryer in on 15/1 and received no updates until I called on 27/1. I was then incorrectly told I had declined service, even though I never received any calls. No apology was offered for the poor communication and delay. Very disappointed with the service.
catrina tan
I just bought a Dyson V12 detect slim submarine and I would like to share my customer journey experience with you. I’ve bought-it by Shopee ( apparently authorised Seller) Its an expensive …
QC Metroinn
Super good service by Mr.Kenny in the shop, taught us how to use the Dyson software and hair dryer perming tools. Thanks!
Sasikumar Arumugam
Great after sales support. Well knowledgeable service assistance (Ms Mimie) for parts replacement and explanation. Tks
Jess Chan
Kenny gives a clear explanation with good demonstration on how to well kept the vacuum. Thanks
Dyson Store & Service Centre
Dyson Storefront
The exterior of a Dyson store with large glass windows displaying Dyson products. The store has a black facade with the white Dyson logo prominently displayed. Above the Dyson store, there are signs for "Jaya Grocer" and another advertisement for home goods.
Dyson Storefront
The exterior of a Dyson store with a large black sign above the entrance displaying the Dyson logo and text in Malay. The entrance features double glass doors with a reflection of the street and buildings. The right side of the entrance has a glass window displaying Dyson products and images of people using them.
Dyson Storefront
A wide shot of the exterior of a Dyson store. The store has a large black facade with the white Dyson logo prominently displayed. Below the logo, large glass windows reflect the surroundings. Above the Dyson signage, there are large advertisements for other businesses, including one for "Cotton On". The building appears to be part of a mall.
Dyson Storefront
A modern storefront with large glass windows reflecting a bright blue sky with fluffy white clouds. A black sign with the white 'dyson' logo is prominently displayed above the entrance. The building has a clean, white facade.
Gurney Paragon Mall
A multi-story building with various retail stores and a cinema. The lower level features a Dyson store with a large glass facade. Above, various signs indicate other businesses such as Jaya Grocer, Harvey Norman, Cotton On, H&M, Debenhams, Padini, Monki, Bentley Music, and cinemas.
Commercial Building Facade
A view of a commercial building facade with multiple businesses. Visible signs include 'dyson', 'Kedai Kek patisserie', 'James Foo', 'M20 Mansion Twenty', and 'Brew House'. The architecture features modern design with balconies and a bright green accent on the upper level.
Modern Electronics Store Interior
The interior of a modern electronics store with a sleek, dark design. Display cubes showcase various products, possibly personal care or small appliances. Large digital screens on the walls feature product imagery and advertisements, including a prominent close-up of a woman's face. The ceiling is industrial with exposed pipes and track lighting. The floor is dark and reflective. An umbrella stand is visible near the entrance.
Modern Store Interior with Street View
View from inside a modern store with large glass windows looking out onto a wet street with cars and trees. The store interior is dark with black flooring and ceiling, illuminated by spotlights and display lighting. Several display stands with products are visible, along with a large screen on the wall. A person in a pink jacket is entering the store.
Dyson Store Counter
A person wearing a hijab sits behind a counter with a laptop. A sign on the left reads "Welcome to Dyson Store and Service Centre Gurney Paragon Mall". A red gift bag is on the right. A schematic of a vacuum cleaner is displayed on the wall behind the counter.
Dyson Vacuum Display
A display of various Dyson vacuum cleaners is showcased on a white wall. Several models are lined up, each with a small information card above it. To the left, a large screen shows a woman using a Dyson product. To the right, an illustration of a Dyson vacuum cleaner motor is displayed. A rack with small items, possibly accessories or replacement parts, is also visible on the far right.
Dyson Vacuum Cleaners
Two Dyson vacuum cleaners are displayed on a dark surface. The one in the foreground is gold and silver with red accents. The second vacuum cleaner, partially visible in the background, is gray and purple.
Dyson Vacuum Cleaner
A Dyson vacuum cleaner with an orange wand and a clear dustbin is displayed on a dark surface. A plastic bag and a white charging dock with multiple outlets are also visible. The Dyson logo is present on the vacuum cleaner.
Dyson Air Purifiers on Display
Three Dyson air purifiers are displayed on a white surface in a store. The purifiers are tall and cylindrical with metallic finishes in silver, white, and gold. The one in the foreground is gold and navy blue, with a distinctive tilted top. A display panel with product information and images is placed in front of the purifiers. In the background, a person is visible behind a counter, and a cartoon character is displayed on a screen.
Service Centre Counter
A woman stands at a service counter in a modern, minimalist interior. The word "Service Centre" is prominently displayed in large white lettering on a dark grey wall to the left. The counter itself is dark, with a few items on it, and a sign that reads "Service". The ceiling features exposed industrial elements and lighting fixtures. To the right, a poster or display with text and diagrams is visible on the wall.
Dyson Service Centre and Demo Store Information
A sign displays information for the Dyson Service Centre & Demo Store at Gurney Paragon, including operating hours for both the Service Centre and Demo Store. It also outlines COVID-19 safety protocols, such as a maximum of 10 customers at a time, presenting a risk status profile, and practicing social distancing. A QR code for MySejahtera app check-in is visible, along with a hand sanitizer dispenser and an umbrella stand.
Dyson Store Counter
A woman in a white outfit stands at a counter in a Dyson store. A digital display shows queue numbers. A Dyson vacuum cleaner is displayed on the counter. There is a black bag with the text "PRETTY THINGS INSIDE" and a laptop on the counter.
Vacuum Cleaner Box
A vacuum cleaner is unpacked from its cardboard box. The vacuum cleaner parts are neatly arranged within the box, protected by cardboard inserts and white paper. In the background, several vacuum cleaners are displayed on a wall, suggesting a retail environment.
Dyson Product Display
A retail display showcasing various Dyson hair styling products, including straighteners and hair dryers. The products are arranged on white display tables against a black wall. Large screens on the wall show promotional images of the products in action.
Dyson Vacuum Cleaners Display
A display of several Dyson cordless vacuum cleaners, in various colors including red, purple, orange, and blue. Each vacuum is mounted on a white display board with product information and pricing. To the left, a large graphic shows a close-up of a Dyson vacuum cleaner in action, with dust particles flying.
Dyson Vacuum Display
A retail display featuring various Dyson vacuum cleaners and accessories. A large screen at the top shows an advertisement for the Dyson V8 Slim, highlighting its lightweight and powerful cleaning capabilities. Below, several Dyson vacuum models are displayed on stands, with descriptive text and images. To the right, shelves are stocked with small bottles, possibly replacement parts or filters. The display area has a modern aesthetic with dark walls and a wooden floor section.
Service Centre
A wide shot of the interior of a modern, minimalist service centre. The floor is a dark grey, and the walls are a matte grey. On the right wall, a large illuminated display shows a blue vacuum cleaner and the text "Service Centre". In the background, there are display stands with various products, possibly vacuum cleaners, and a television screen showing product information. The ceiling is exposed with black pipes and track lighting.
Product Display
A display shelf with rows of small items, possibly accessories or samples, is visible. Above the shelf, a large graphic depicts the internal components of a vacuum cleaner brush head. In the foreground, a large white plastic bag covers an object, and a cardboard box with shipping labels sits to the right.
Dyson Air Purifiers on Display
A retail display featuring two tall, modern Dyson air purifiers with silver and copper accents. The purifiers are placed on a white surface atop a dark pedestal. Behind them, the store wall is adorned with large graphics showcasing the internal components and design of Dyson products, including a pink hairdryer and a robotic arm. Several people are browsing the display, with one person interacting with a sales associate. Another display table to the right shows various Dyson accessories and products. The floor has white lines indicating spacing, with a "1m" marker visible.
Dyson Hair Dryers and Accessories Display
A display table showcases various Dyson hair dryers and accessories, including a pink Supersonic hair dryer and a grey Supersonic hair dryer with attachments. A black velvet pouch with purple trim is also visible. The display includes informational graphics and a price tag of RM1,899. In the background, other Dyson products are displayed on shelves.
Cardboard Box on Table
A cardboard box is sealed with tape and placed on a dark table. To the left, a person wearing a mask and a black shirt is visible, along with a laptop. To the right, cables and a microphone are present.
Dyson Quick Service Counter
A counter with "Quick Service" written on it. A sign displays operating hours for a Dyson Store and Service Centre at Gurney Paragon Mall.
Vacuum Cleaner on Floor
A close-up shot of a Dyson vacuum cleaner head with a yellow and blue roller brush on a tiled floor. The handle and dustbin of the vacuum are visible in the foreground.
Dyson Vacuum Cleaner Head
A close-up view of a Dyson vacuum cleaner head with a fluffy optic brush roll. The brush roll has blue and yellow bristles and is housed in a clear plastic casing. The Dyson logo is visible on the casing. Text on the brush roll reads "FLUFFY OPTIC" and "CARBON FIBRE" and "dyson" .
Dyson Store Interior
The interior of a modern Dyson store, showcasing various Dyson products like hair dryers and air purifiers displayed on black pedestals. The walls are dark gray with large digital displays featuring product imagery. Social distancing markers are visible on the floor. Large windows offer a view of the street outside.
Hand holding a vacuum cleaner
A hand holds a cordless vacuum cleaner in front of a store interior. The vacuum is silver and purple. In the background, a large sign reads "Service Centre" and a poster of a woman's face is visible.
Dyson Vacuum Cleaner Components
An overhead view of a Dyson vacuum cleaner and its accessories neatly arranged inside its original packaging. The components include the main body with a dustbin, a wand, a brush head, a charger, and various other attachments. A quick start guide and a leaflet with a QR code are also visible.
Dyson Shopping Bag
A large, white Dyson shopping bag sits on a black surface. The Dyson logo is printed in gray on the front of the bag. In the background, several Dyson vacuum cleaners are displayed on a shelf.
Dyson Store Display
A young woman wearing a black blazer and a white shirt with a Dyson lanyard is laughing and covering her mouth. She is standing in front of a Dyson air purifier and a display of products. The background shows shelves stocked with items and a large digital screen with an abstract image.
Dyson Store Interior
The interior of a modern Dyson store is shown, with products displayed on black pedestals and shelves. Large windows offer a view of the street outside, with trees and buildings visible. Products on display include air purifiers, hair dryers, and hair stylers. The store has a sleek, minimalist design with black walls and ceilings, and track lighting.
Dyson Vacuum Cleaner
A close-up, side-view shot of a Dyson vacuum cleaner. The vacuum is gray and purple with a clear dustbin. The Dyson logo is visible on the side of the vacuum. The vacuum is resting on a dark, textured surface.
Dyson Vacuum Box
A cardboard box with a diagram of a Dyson vacuum cleaner and the Dyson logo printed on it. The box is taped shut with clear packing tape. A red fire extinguisher symbol is visible on a dark gray panel in the background. The flooring appears to be large, gray tiles.
Dyson Store Display
A Dyson shopping bag is held by a person in a store. The bag has the Dyson logo printed on it. In the background, there are display stands showcasing Dyson products, including a fan, hair dryers, and other grooming tools. A stool is placed in front of one of the displays. The store has dark walls and a grey tiled floor.
Closed Sign
A black sign with white text reads "CLOSED" and thanks visitors for coming to the Dyson Service Centre & Demo Store. It also lists the operating hours for both the Service Centre and the Demo Store. The sign is hanging in a window, with trees and buildings visible outside.
Dyson Store Interior
The interior of a modern store, likely a Dyson showroom, with a large illuminated display showcasing vacuum cleaners. The display highlights features like 'Deep cleaning power', 'Now washes hard floors', and 'All in one machine'. Several Dyson vacuum cleaners are displayed on stands and shelves throughout the store. Customers can be seen browsing the products. The store has a sleek, minimalist design with dark walls and flooring, and track lighting on the ceiling.
Dyson Store Interior
The interior of a Dyson store displays various vacuum cleaners, fans, and hair dryers on black and white display stands. Digital screens on the walls show product demonstrations and schematics. Social distancing markers are visible on the floor. Through the large glass windows, a street scene with cars and trees can be seen.
Cordless Vacuum Cleaner
A close-up, eye-level shot of a cordless vacuum cleaner with a gold and purple body, resting on a dark, textured surface. The vacuum is positioned diagonally, with its handle and dustbin clearly visible. The background is out of focus, showing dark vertical panels and a sliver of white.
Dyson Airstrait Box and Exchange Form
A cardboard box with the Dyson Airstrait logo and a diagram of the product is shown. Next to it is a Dyson Service Centre Exchange Form detailing a damaged unit and its replacement.
Dyson Vacuum Cleaners
A close-up shot of two Dyson vacuum cleaners, one in the foreground wrapped in plastic, and another in the background. A cardboard box is placed in front of the foreground vacuum.
Cardboard boxes
Several cardboard boxes are arranged on a dark surface. One box in the foreground has text and a barcode visible, indicating it contains "washG1 rollers" from "dyson". Another box is partially visible behind it, and a third, longer box is in the background. A pen and a small piece of paper with writing are also on the surface.
Dyson Store and Service Centre Operating Hours
A sign displays the operating hours for the Dyson Store and Service Centre at Gurney Paragon Mall. The Service Centre is open Monday to Friday from 9am to 5pm, and Saturday from 10am to 5pm. It is closed on Sundays and Public holidays. The Store is open Monday to Sunday from 10am to 10pm. The Dyson logo is visible at the bottom of the sign.
Vacuum Cleaner Brush Roll and Part
A close-up shot shows a vacuum cleaner brush roll with alternating blue and yellow bristles, alongside a detached gray plastic component with a circular opening. The items are placed on a dark, textured surface.
